Not loving your piece? No problem!
We allow a 14 day return policy from the time you receive your piece. Return your piece and be refunded for the total product price that you paid minus the shipping cost. Please include your name and order number with the return package. We don't currently cover the cost of return shipping. Please email us at customerservice@bittersweetjewelry.com if you are deciding to return an item for a refund.
Want to exchange your piece?
You can exchange your piece for another item of lesser or equal value or pay the difference for a different piece that costs a bit more! The customer will have to pay new shipping costs as well.
Received a damaged/defect product? Your piece unexpectedly broke?
We are so sorry to hear that! Please contact us within 10 days of receiving the item for us to correct the order for you!
Please treat your product with love and care! The crystals used in many of the designs are raw from nature and therefore can be a bit fragile. Damages caused by improper care are not our responsibility.
